Domestic Orders: 

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. 

Return Policy 

  1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at retuns@saamragi.comin mentioning your Order ID. The replacement will be issued to you with no additional cost.  
  2. Shipping and COD charges are non-refundable
  3. Raise your return request within 2 days of receiving the package.
  4.  If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at returns@saamragi.com with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done. 
  5. If you have to cancel an order, please do so before your order is shipped
  6. If you cancel your order before it has been shipped, we will refund the entire amount
  7. Once we have received the products a quality check would be done by our team
  8. The amount refunded to you would be only for the products not the shipping charges
  9. If you do opt for a credit note, you cannot en-cash it later. 
  10. Incase we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
  11. We unfortunately do not have an exchange policy for international customers.
  12. For COD orders, the refund link will be sent to registered email and contact number. Incase of non-redemption of the link, you can contact our customer service within 1 month for a new link. 

Exchange Policy: 

  1. Raise an exchange request within 2 days of receiving the product by mailing us at returns@saamragi.com with your order ID. You will receive an approval mail from us within 48 hours if the request is accepted. A Credit Note will be issued for the product price within 3-4 days once the product is picked up.
  2. Mention the order details & complete shipping address on the packet as stated below –  Order Number and the Name used while placing the order .  Shipping Address : Saamragi, 54,2, Madhushudhan Banerjee Road, Mahajati Nagar, Birati, North Dum-Dum , Kolkata – 700051
  3.  Please make sure that the original product tag and the packing is intact when the product is picked up.
  4. No return and exchange request would be accepted if the return/exchange request is raised after 10 days of receiving the shipment. Incase of exceptional cases please write to us at returns@saamragi.com
  5. You would be notified by us, once we receive your shipment.
  6. Incase we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
  7. Exchange would not be accepted if the product was customized for you.
  8. Credit Note once issued cannot be en-cashed.
  9. Products bought during sale are non-refundable 
  10. Gift wrap cannot be refunded.


International Orders:

  1. We unfortunately do not have return or exchange policy for our international customers. You can get in touch with us at returns@saamragi.com for any queries. If you do wish to return the product, you can ship it back to us at your own expense, we can provide you a refund for the product to your original mode of payment or as a store credit. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag is intact
  2. If you have to cancel an order, please do so before your order is shipped and we will refund the entire amount. Once your order is shipped, we cannot cancel the order and no refund would be provided 
  3. Incase you do receive a defective product contact us immediately by emailing us at returns@saamragi.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product after investigation, no replacement would be sent.

Refund Policy

  • Once the return request has been initiated pick-up will be done by our team within 5-7 days and then after we have received the product we’ll initiate the refund in 2 days (48 hours) working days.
  • In case of self-ship, after we receive the product we’ll initiate the refund process in 2 days.
  • Prepaid orders will get the refund done to the account they paid from, but in case of COD orders we’ll connect to the customer for the bank account to be credited.
  • In case of International orders it will take 7-8 days for refund to hit back.